Essential Deliveries Only During Alert Level-4

Contactless Banner

The Government has issued further guidance on which companies can remain open during the Level-4 lockdown and has led Transfervans to clarify its position on its availability during this time.

The government has made it clear that:

“Businesses that are a critical part of the supply chain for essential services are also able to continue operating, but must do so in a way that is safe”

Transfervans believes that it has implemented a number of processes which will improve the safety of deliveries for essential workers and industries if required. However, for the safety of everyone, we understand that our delivery service cannot be used for non-essential industries or workers.

MBIE chief executive, Paul Stocks, has also clearly stated:

“Only the businesses absolutely essential to ensure the necessities of life, like supermarkets and pharmacies, can stay open. If in doubt, the business premises should be closed.”

Transfervans will therefore halt virtually all deliveries for both business and consumer customers from 11.59pm (Tonight) Wednesday 25 2020 for at least four weeks.

For businesses that are delivering essential services, and require deliveries to be made, we request that a Director of the business provide a signed letter stating that ‘any delivery requests made during the mandatory government shutdown will be for essential workers and essential services only’.

We further await updates on white-goods deliveries, like fridges, freezers and washing machines, and further updates regarding online ordering from MBIE which may lead to an update to this policy: we will be there for essential deliveries when called upon.

Transfervans is committed to supporting the Government’s measures and essential services during this time. The safety and security of New Zealanders and our visitors is of the utmost importance at this time, that is why “we need as many businesses as possible to close their premises now if our one shot at beating the virus is to be successful”.

Contactless Deliveries – Available for Essentials

For further business information, please contact the team at [email protected]

Noho Tawhiti / Stay Safe

David Nolan
General Manager, Transfervans

More Flexible Delivery Options Required to Support Multi-Channel Point of Sales Strategies

Processed with VSCO with e1 preset

The retail industry has changed dramatically over the past few years with increasing focus on multi-channel point of sales strategies to reach customers. The growth in multi-channel has been driven by advancements in tech and an increasingly diverse customer base with some still preferring brick-and-mortar shops and speaking to a real person while others are relying on online and contactless shopping. In July 2016, BNZ[1] reported that online transactions were up 13% from the same month last year. A strong indication that online sales is happening on the expense of more traditional shopping methods. How do the multi-channel point of sales strategies affect customers’ expectations to delivery options?

From product and price to service and delivery

The introduction of multi-channel retail strategies is well aligned with the shift from product to customer-focused strategies. Subsequently customer preferences are shifting from focusing on product and price to service and delivery. Customers are increasingly taking convenience and overall experience into consideration when deciding on where to spend their money. ChainLink Research[2] recommends retailers to rethink the whole consumer buying process from the first point of contact to the delivery and end of sales process; focus should not only be on the point of sale. In a survey of US consumers, Pitney Bowes[3] found that shipping is an important factor when buying online for 93% of the respondents. While price of the delivery is the most important factor, speed and reliability also have significant impact on customers’ buying decision. It is stressed, however, that customers are no longer homogeneous, but have different needs:

“Bottom line. Consumers are unpredictable… Therefore, you need a continuous and dynamic approach to scheduling home delivery. Otherwise home delivery becomes a money losing game”
ChainLink Research

Current delivery options incomplete

Most retailers only offer one type of delivery options for their customers. Often this option is very inflexible for the customer in the sense that the customers have no or very limited choice of delivery day/time. This is not very practical for customers who are working full-time during the week. In fact: (1) most customers would prefer to have it delivered either during the weekends or late afternoons to avoid having to take time off work, (2) Some customers also prefer to have it delivered on the same day of the purchase and (3) Others live outside the shops service area and are not presented with alternative delivery options; just to mention a few customer segments that are not currently serviced well with existing delivery options.

Partner with Transfervans to meet the demand of your customers

Transfervans is specialised in providing more flexible delivery options in partnership with retailers. We already work with 10+ retailers who have benefited from being able to offer their customers’ more freedom in terms of how they want their newly purchased furniture delivered.

“I would highly recommend using transfervans service as I was able to purchase the lounge suite from ifurniture and was able to get it delivered the same day as probably wouldn’t have purchased the lounge suite if this service wasn’t available..”
Ruth, 25/03/2016, Manurewa, Auckland


“The service was fantastic – being able to have our furniture delivered straight away instead of hanging around waiting for a delivery was so convenient. Efficient, hassle free and well worth the fee.”
Yvette, 18/04/2016, Milford, Auckland

We are able to deliver anytime and anywhere at affordable prices. Our service can be integrated with the retail store, so customers can make an informed choice of delivery options based on their preferences. Transfervans booking system is online and fits well with retailers who aim at increasing their online sales or simply are targeting more younger professionals or full-time working customers.

[1] https://www.bnz.co.nz/assets/business-banking-help-support/online-retail-sales-index/pdfs/NZ-Online-Retail-Sales-in-July-2016.pdf
[2] http://www.clresearch.com/media/docs/original/HomeDelivery.pdf
[3] http://www.retaildive.com/news/the-looming-limits-of-on-demand-delivery/416198/