How the Idea Came About?
It all started when our Founder, Brian, in the midst of a buying outdoor furniture during the weekend found himself left with very poor delivery options. The retail store only delivered during the weekdays and could not confirm an exact time. Not ideal when working full-time. Finding an alternative delivery company, who was affordable and available in the weekends, was ‘Mission Impossible’. End of story, you end up paying $100 for a delivery which are completely on the terms of the delivery company. Surely there must be a better solution to this problem!
Talking and listening to other people only confirmed our experience. Everyone had their own ‘horror stories of deliveries-gone-wrong’ to share, i.e. from deliveries of the wrong items to deliveries to the wrong location. In the early days of 2016 we decided to try to come up with a solution to take the hassle out of moving furniture as well as make it more affordable. We went into the ‘battle field’ with pen and paper to gather a better understanding of what customers really wanted. Already from day one we had customers asking us if we could deliver their newly purchased furniture on the same day or whenever they wanted it delivered. We allied ourselves with a few truck owners and it did not take long before our first delivery was completed. The feedback we received was awesome, as examplified by one of our early customers:
“The Transfervan service was great. We ordered a new bed and an hour later it was being carried up our stairs by the very helpful driver. Very impressive service!” Le Hang, 28/03/2016
These kind of endorsements really motivated us to push forward with the idea. Soon after we started to get inquiries from customers who had just won an auction on Trademe, were about to move to a new apartment or simply just wanted to move something from home to another location. We thought, perhaps we should develop a proper website.
Status September 2016
In just a few months, Transfervans has grown into a ‘real business’ with revenue growing at a very fast pace. We have more and more drivers joining our network as they are looking at making some extra income or simply just want to utilise excess capacity. Transfervans remains an independent platform that simply connects customers in need of facilitating a delivery with one of our verified but independent vehicle owners. The solution is embedded in the sharing economy and is aligned with the principles of 2-sided marketplaces and on-demand models, which have fostered so many successful business in recent time, i.e. AirbnB, Uber and Postmates. Our approach to starting up this business have been inspired by fast-fail, lean startup and agile development.
Our business philosophy is to Empower people in Travel and Transportation. We are committed to make this happening.