Covid-19 – Safety Information for Customers

Customer Advisory Covid-19

Transfervans believes that the safety of the public and our teams are paramount. In order to support all parties, we’ve made a few minor changes to our delivery processes to comply with Covid-19 Social Distancing requirements.

Please Maintain Physical Distancing

Please remain at least 2 Metres away from our delivery teams at all times.

Reduced Service for 1-Person Moves

To ensure physical distancing is maintained, our one-person delivery teams will not be able to assist in moving large items

To avoid any risk that the delivery cannot be completed, please have another person from your own bubble present (a total of two) to load and unload the vehicle.

No Shared Devices or Close Contact

Please ensure that there is no direct contact with our delivery team. We’ll take photos to confirm delivery. You will not be asked to sign for deliveries.

Contactless Delivery

Our moving / delivery team(s) will take photos as part of our contactless Proof of Delivery (POD). Thank you for your cooperation.

Essential Deliveries Only During Alert Level-4

Contactless Banner

The Government has issued further guidance on which companies can remain open during the Level-4 lockdown and has led Transfervans to clarify its position on its availability during this time.

The government has made it clear that:

“Businesses that are a critical part of the supply chain for essential services are also able to continue operating, but must do so in a way that is safe”

Transfervans believes that it has implemented a number of processes which will improve the safety of deliveries for essential workers and industries if required. However, for the safety of everyone, we understand that our delivery service cannot be used for non-essential industries or workers.

MBIE chief executive, Paul Stocks, has also clearly stated:

“Only the businesses absolutely essential to ensure the necessities of life, like supermarkets and pharmacies, can stay open. If in doubt, the business premises should be closed.”

Transfervans will therefore halt virtually all deliveries for both business and consumer customers from 11.59pm (Tonight) Wednesday 25 2020 for at least four weeks.

For businesses that are delivering essential services, and require deliveries to be made, we request that a Director of the business provide a signed letter stating that ‘any delivery requests made during the mandatory government shutdown will be for essential workers and essential services only’.

We further await updates on white-goods deliveries, like fridges, freezers and washing machines, and further updates regarding online ordering from MBIE which may lead to an update to this policy: we will be there for essential deliveries when called upon.

Transfervans is committed to supporting the Government’s measures and essential services during this time. The safety and security of New Zealanders and our visitors is of the utmost importance at this time, that is why “we need as many businesses as possible to close their premises now if our one shot at beating the virus is to be successful”.

Contactless Deliveries – Available for Essentials

For further business information, please contact the team at [email protected]

Noho Tawhiti / Stay Safe

David Nolan
General Manager, Transfervans

Contactless Delivery Solution Implemented

At Transfervans, and our sister company, Transfercar, we understand that many of our clients may be affected by the implementation of measures to combat the spread of Covid-19.

No Contact on Device

Safety
Like other businesses tackling this issue, we’re being guided by the Ministry of Health, which recommends reduced personal contact to reduce transmission and to flatten-the-curve. During this time, we continue to expect to meet the demands of the market.

On Monday, therefore, we implemented a new drop-off procedure to minimise contact between the delivery team and your customers: specifically, the delivery provider will no longer hand their electronic device to your customers and will instead verbally take their name and log photos of delivery for verification.

We think this is the right thing to do.

Commitment to Best Practice
Transfervans has established its place as the leading last-mile delivery specialist with continuous year-on-year growth. However, in the short-term, we expect delivery numbers to drop as a result of economic uncertainty and a reduction in consumer confidence.

During this time, Transfervans will continue to develop our customer-centric model and ensure that your customers get the best level of service available. As always, we’re committed to ensuring that we pay our delivery providers on time and are treated fairly.

I am confident of our funding arrangements moving through this time, however, they do rely on timely payments by our clients. With that in mind, please contact us proactively should there be any delays in payments.

Further Steps
We shall continue to improve our processes to ensure that we can continue to support your business, and be there to support you. Please continue to engage with the team as you would normally.

Thank you for choosing Transfervans, and we look forward to providing exceptional service throughout these challenging months. For everyday matters, please continue to contact David Nolan, our General Manager, and the dispatch team.

Thank You and Stay Safe

Brian Karlson
CEO, Nextransfer