Keeping an Eye on NPS Feedback

Transfervans uses customer feedback to provide visibility on performance and customer satisfaction, throughout the customer journey.

We use the Net Promoter Score, a globally recognised metric, to measure a number of different metrics so that we can se trends and address problems.

Transfervans NPS as at 3Aug2020
Keeping an eye on our NPS score is important to improve service levels

We use this data to understand the challenges in the delivery process, and create New Zealand’s most customer centric delivery provider.

It’s always interesting to see how we can do better. But it’s always lovely when some data blips occur, showing our scores for August to be 100. But it’s also interesting to see where we are coming up short, and in which areas.

We’ll keep working hard to do things better. Thank you to all our customers for providing feedback for the deliveries. If you want to make a booking, visit https://transfervans.co.nz